Refund Policy

Refunds  & Repairs.

A product will not be replaced / repaired or refunded due to excess stretching or damage caused by not following the care instructions or usage recommendations which are verbally given at events, displayed  and shipped as a care instruction note. If the stitching is chewed, picked at or sucked on this is user damage not a stitching fault or under fair wear and tear. 

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Faulty stitching- Send an email with a picture of stitching within

30 days of purchase and return to Calming Cocoon for assessment. (see above.)

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No refund for change or mind. 

Email Becca: Calmingcocoon@gmail.com

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